Terms & Conditions
Purchasing from Herbs to Use online indicates that you accept the following Terms & Conditions.
When ordering online, you must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.
Herbs to Use considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.
Herbs to Use is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive of Goods and Services Tax (GST).
The prices reflected on this website may differ to the prices in our stores.
Please also take note that, when purchasing the liquids (oils, personal care products etc) from our online store, the price shown includes the jar or bottle that it is packaged in.
REFUND POLICY FOR ONLINE ORDERS
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.
A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customer’s responsibility.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
ONLINE ORDER CHANGES & CANCELLATIONS
Should you wish to change or cancel an order that has been placed with our online store, please contact us immediately and we will try to rectify or cancel the order if possible.
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Herbs to Use due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.
When receiving an order from our online store, if an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
CHANGES TO TERMS AND CONDITIONS
We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.